Last updated:
\nEvery Pet Petal piece is printed and made to order once you check out, so a few quiet days pass before your suncatcher, canvas print or ornament is ready to travel. This page walks through those days: how long preparation takes, how long the journey usually lasts to each country we deliver to, what shipping costs (nothing), and what to do if a parcel is slow, goes missing or arrives with a crack. If you still have a question afterwards, write to support@petpetal.shop and we answer within 24 hours on business days.
\nNothing on our shelves is waiting pre-printed. When you type “Biscuit” into the pet’s name field, choose a golden retriever in the breed list and pick a peony wreath, that exact combination is printed for you after payment. Preparation takes 1–3 business days. Business days run Monday to Friday and do not include public holidays, so an order placed late on a Friday evening usually begins its preparation on Monday.
\nDuring those days your design is printed, the piece is finished according to its product type, and it is wrapped for the trip. We do not send a proof or mockup before printing. The live preview on the product page is the preview: what you see in the name, years and tagline fields is exactly what we print. That is why we ask you to read the spelling one more time before paying, especially for names such as “Mochi”, “Mocchi” or “Moochie”, where one letter changes everything.
\nOnce your piece is packed, it begins a transit time of 7–14 business days to any of our four destinations. Add the 1–3 business days of preparation and most parcels arrive about 8–17 business days after you order. These are honest estimates, not promised dates: weather, customs checks and busy seasons can stretch a journey.
\n| Destination | \nShipping cost | \nPreparation | \nTransit | \nUsual total | \n
|---|---|---|---|---|
| United States | \nFree | \n1–3 business days | \n7–14 business days | \nAbout 8–17 business days | \n
| Canada | \nFree | \n1–3 business days | \n7–14 business days | \nAbout 8–17 business days | \n
| Australia | \nFree | \n1–3 business days | \n7–14 business days | \nAbout 8–17 business days | \n
| New Zealand | \nFree | \n1–3 business days | \n7–14 business days | \nAbout 8–17 business days | \n
Shipping is free whatever you order. A single fridge magnet travels free, and so does a 36 × 24 in canvas print or a 50 × 60 in fleece blanket for the sofa. There is no minimum spend and nothing to unlock at checkout.
\nBirthdays, gotcha days and the holidays are when most of our ornaments and suncatchers are ordered. Because the usual total runs to about 17 business days, roughly three and a half calendar weeks, we suggest ordering at least four weeks before the date you have in mind. For a December ornament, early November is a calm time to order. We cannot promise an arrival date, so if timing matters a great deal, leave yourself extra room rather than less.
\nSay you order a watercolor desk plaque on a Wednesday. Preparation can finish as early as Thursday or as late as the following Monday, because Saturday and Sunday are not counted. The 7–14 business day journey then starts from the day the parcel leaves us, again skipping weekends and public holidays. In calendar terms, that usually means somewhere between two and three and a half weeks from your Wednesday order. A public holiday in either the United States or the destination country can add a day.
\nSize and material do not change the cost or the estimate. A 6 in peony suncatcher for a kitchen window, a glass ornament and a large canvas print all follow the same 1–3 plus 7–14 business day timeline, and all ship free.
\nWe sell to and deliver in four countries: the United States, Canada, Australia and New Zealand. Pet Petal ships from the USA. If you enter an address in any other country, checkout will not offer a way to ship it, and the order cannot be completed. We would rather tell you that plainly than take an order we cannot deliver.
\nSome addresses inside these four countries need a moment of thought. If you are sending to a P.O. box, a military address, a rural route or a remote island community, please email us before you order. We will tell you honestly whether we can help with that address.
\nMany of our parcels go straight to someone who is grieving. Perhaps you are sending “Luna 2012 – 2026” on a memorial teardrop suncatcher to a friend in Halifax, or a garden slate pack of 3 split between siblings in Auckland and Perth. Enter their name and address as the shipping address and your own details as the billing address. Your order confirmation comes to you, not to them, so the parcel is a gentle surprise. If the slates are going to two different countries, please place a separate order for each address, since every order travels to one address only.
\nWe send an order confirmation email as soon as you check out, and we email again when your order is on its way. If a tracking number is available for your parcel, it is included in that shipping email. You can also enter your order number and billing email on our Order Tracking page at any time to see the current status of your order.
\nNot every update appears straight away. A parcel that has just left us can look quiet for a little while before its first scan shows up, and international parcels can be quiet again while they pass through customs. If nothing has changed for a long stretch, or you are unsure what a status means, email us with your order number and we will look into it with you.
\nAn address mistake is the most common reason a parcel goes astray, and it is easy to prevent. Before you pay, please check:
\nIf you notice an error after ordering, email us within 24 hours of placing the order and we will correct the address before your piece is packed. Our Cancel or Change an Order page explains the 24-hour window in full. Once a parcel has left us, we can no longer edit the address ourselves; contact us anyway and we will tell you what can still be done.
\nPet Petal sells very different shapes: a flat suncatcher, a rolled-up fleece blanket, a boxed mug, a memorial stone. Because of this, a single order can sometimes travel in more than one parcel, and the parcels may not arrive on the same day. You never pay anything extra when this happens. If one part of your order arrives and another is still on its way, check the shipping emails you received, then write to us if anything is missing after the rest has arrived.
\nJourneys occasionally run longer than the estimate. If your parcel has not arrived by the end of the usual 8–17 business day window, please email support@petpetal.shop with your order number and the delivery address. We will look into it with the delivery service and talk through the next step with you. We do not publish a fixed waiting period or outcome for late or lost parcels here; every case is checked individually, and we reply within 24 hours on business days.
\nIf it still has not appeared, contact us and we will help from there.
\nGlass, ceramic and acrylic are packed carefully, yet a long journey can still be rough. If a heart ceramic ornament reaches you with a chipped edge, or a suncatcher arrives cracked, please keep the item and its packaging, then email a photo of the damage and a photo of the outer box to support@petpetal.shop. Let us know as soon as you notice the problem. We will reply within 24 hours on business days and explain how we will put it right. Every product can also be returned within 60 days of delivery, with a free return label, under our Returns & Exchanges Policy.
\nPhotos only reach us when you send them by email, and we delete them 30 days after delivery. Our Privacy Policy explains how we handle what you share.
\nOrders to Canada, Australia and New Zealand cross a border, because Pet Petal ships from the USA. Import duties and similar charges depend on the destination country, and they are set by that country, not by us. If you are sending a memorial gift abroad and would like to know more before ordering, email us and we will help.
\nPet Petal does not collect sales tax at checkout. The total you see before you pay is the price of your items, with shipping at no charge.
\nPet Petal, 620 H St, Fairbury, NE 68352, US. We help by email only: write to support@petpetal.shop with your order number, or use our Submit a Ticket page. We reply within 24 hours on business days. You may also find your answer in the FAQs or the Help Center, and you can browse suncatchers or ornaments whenever you are ready.
\n","visible_characters":10655,"meta_description":"Pet Petal orders are processed in 1-3 business days and ship free from the USA to the US, Canada, Australia and New Zealand in 7-14 business days.","parent":null,"published_at":"2026-11-01T20:04:58+00:00","updated_at":"2026-11-01T23:32:42+00:00"}}