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\nPet Petal (petpetal.shop) is a small online shop for printed pet portraits and keepsakes: suncatchers, canvas prints, ornaments, memorial gifts and home pieces. This page describes, in plain words, which details about you reach us when you browse or order, why we need them, who else touches them, how long they stay, and how to ask us to show, fix or erase them. The business behind the shop is Pet Petal, 620 H St, Fairbury, NE 68352, US. Every privacy question or request has one route: an email to support@petpetal.shop.
\nOur store runs on WooCommerce. To place an order you enter a name, an email address, a billing address and a shipping address. If you are sending a memorial suncatcher straight to a friend, for example a teardrop suncatcher for someone in Halifax, the friend’s name and address become the shipping address on that order. Please only enter someone else’s address when you are sending them a gift, and keep it accurate so the parcel reaches the right door.
\nEach product has built-in fields: a breed select, a pet’s name field, an optional years or year field or tagline, and style, flower or verse selects. Whatever you choose and type is saved as part of the order line, because it is literally the text we print. If you order three acrylic ornaments for three cats in one cart, all three names sit on that one order. There is no photo upload anywhere on the site; our designs are breed illustrations, not copies of a photo, so we do not need one.
\nSupport is by email only. When you write to us, we receive your email address, your message and any attachment you decide to include. The most common attachment is a picture of a problem, such as a heart ceramic ornament with a chipped edge, or a screenshot of the live preview showing “Mohci” when you meant “Mochi”. You choose what to attach; nothing is collected from your device or gallery.
\nLike any website, the servers that deliver petpetal.shop receive basic technical data with each request: your IP address, browser type, device type, the page requested and the time. This is used to deliver pages, keep the cart working and protect the site from abuse. The cookies involved are described in section 4.
\nWhen you pay, the payment provider shown at checkout processes the payment and lets the store know whether it went through, together with a transaction reference. Card numbers and account passwords are entered with that provider, not with us, and our site does not store them.
\n| Detail | \nWhat we use it for | \nWhat would happen without it | \n
|---|---|---|
| Name and shipping address | \nLabelling and sending the parcel from the USA to you or your gift recipient | \nWe could not deliver the order | \n
| Email address | \nOrder confirmation, shipping notices and replies to your questions | \nYou would not hear from us about your order | \n
| Billing address | \nMatching your payment with the payment provider and keeping sales records | \nThe payment may be declined | \n
| Pet’s name, years, tagline and style choices | \nPrinting your piece exactly as typed, and checking it again if you report a problem | \nWe would not know what to print | \n
| Photos you email | \nSeeing a damaged or incorrect item so we can sort out a replacement, return or refund | \nWe would ask you to describe the issue instead | \n
| Technical data and cookies | \nKeeping the cart and checkout working, security and page speed | \nThe cart and checkout would not function | \n
We do not use your pet’s name, your order history or your messages to build a profile of you. If we ever send a newsletter, it would go only to people who opt in, with an unsubscribe link in every message. At this time the store does not send marketing emails.
\nRunning a shop means a few outside services handle some of your details for us. Each one receives only what its job needs:
\nWe may also share information when a law, court order or tax authority requires it, or when we need to protect customers from fraud. If the shop were ever sold or merged, customer records would pass to the new owner under the same promises made on this page. We do not sell personal information, and we do not hand it to advertising networks.
\nCookies are small text files a website stores in your browser. Two kinds are used here:
\nNo advertising or analytics tracking is used on the site at this time. If that ever changes, this page will be updated first and, where the law asks for it, you will be asked for consent before any such cookie is set. You can clear or block cookies in your browser settings at any time; blocking the WooCommerce cookies will stop the cart and checkout from working.
\n| Information | \nHow long we keep it | \n
|---|---|
| Order records (names, addresses, items, personalisation text) | \nAs long as tax, accounting and consumer law requires, and long enough to handle a return within 60 days of delivery | \n
| Photos you email us | \nDeleted 30 days after delivery of the order they relate to | \n
| Support emails | \nAs long as they help resolve your request or an open return or refund | \n
| Cart and session cookies | \nUntil the session ends or the cookie expires | \n
| Store credit balance | \nStore credit never expires, so the record linking it to you stays while a balance remains | \n
Because returns are open for 60 days from delivery, we keep the personalisation text at least that long. If “Biscuit” arrives on a 6 in peony suncatcher and you decide it does not suit the kitchen window after all, we need the original order to process the return. When a record is no longer needed, it is deleted or stripped of anything that identifies you.
\nThe whole site is served over encrypted HTTPS, and Cloudflare filters harmful traffic before it reaches the store. Access to order records is limited to the people who need them to make, ship and support your order. Payments are handled by the payment provider, so card details never pass through our database. No system can promise perfect security; if a breach affected your information, we would tell you and the relevant authority as the law where you live requires.
\nA few habits help on your side too. We will never ask for a card number, password or bank code by email. Please do not put payment details in a message to us. If an email that looks like it is from Pet Petal asks for that kind of information, forward it to support@petpetal.shop and do not reply to it.
\nWe sell only to the United States, Canada, Australia and New Zealand. The laws differ by country and, in the US, by state, but the practical rights are similar, and you use them all the same way: email support@petpetal.shop from the address you used for your order.
\nSeveral states, including California under the CCPA as amended by the CPRA, give residents the right to know what personal information a business holds about them, to receive a copy, to correct it, to have it deleted, and to opt out of its sale or sharing for cross-context behavioural advertising. Since we do not sell or share personal information for advertising, there is nothing to opt out of, but you may still ask. You can also name an authorised agent to make a request for you; we will ask for proof of that authority. Using any of these rights will never change the prices or service you receive.
\nUnder PIPEDA, you can ask what information we hold about you, how it has been used and who it has been shared with, and ask us to correct anything inaccurate. If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada. Many of our Canadian orders are gifts, such as a memorial suncatcher sent to a friend in Halifax; the recipient can also ask what we hold about them.
\nUnder the Privacy Act 1988 and the Australian Privacy Principles, you can ask to access the personal information we hold and to correct it. If you have a concern about how we handled it, tell us first; if we cannot resolve it, you can complain to the Office of the Australian Information Commissioner.
\nUnder the Privacy Act 2020, you can ask for your personal information and ask for it to be corrected. If a garden slate pack of 3 was split between siblings in Auckland and Perth, each person can ask about their own address details. Unresolved complaints can go to the Office of the Privacy Commissioner in New Zealand.
\nPet Petal is a shop for adults buying for their homes or as gifts. It is not aimed at children under 13, and we do not knowingly collect information from them. A child’s name might appear as a tagline or gift note typed by an adult, which is treated as part of the order. If you believe a child has sent us personal details, email us and we will delete them.
\nThe store is run from the United States and orders ship from the USA. If you order from Canada, Australia or New Zealand, your details are processed in the United States and possibly in other countries where our service providers operate. We expect those providers to protect your information to the standard described on this page.
\nWhen our services or the law change, we update this page and the date at the top. If a change affects how we use information you have already given us, we will say so clearly on the site before the change applies. The version in force when you placed an order continues to cover that order’s data.
\nFor any privacy question, email support@petpetal.shop. Pet Petal, 620 H St, Fairbury, NE 68352, US. You may also find these pages useful: Terms of Service, how payment works, returns and exchanges, opening a support ticket and Contact Us.
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